Need help with your Shadow Patterns account, a purchase or access to educational content? Prepare the details below so your request can be investigated accurately.

Contact Cognirium Limited

Email support@shadowpatterns.com for account, order and access enquiries. You can also write to the website operator at:

Cognirium Limited
Registration number: 78558578
Email: support@shadowpatterns.com
UNIT 85, UB FLOOR, ETON TOWER, 8 HYSAN AVENUE, CAUSEWAY BAY, HONG KONG

Use the email subject or mark your correspondence “Shadow Patterns — Customer Support” and include an email or postal address for our response. For personal-data enquiries, mark it “Privacy Request”.

What to include

• The email address associated with your account.
• Your order number, if the request concerns a purchase.
• The name of the course, book, mentorship or other product.
• A short explanation of what happened and what you need help with.
• For a technical issue: the affected page, device/browser and any error message. If you include a screenshot, hide unrelated personal information.

Do not send passwords, activation links, one-time security codes, full card numbers or card security codes. We do not need these to understand a support request.

Account activation and sign-in

After registering, check the inbox and spam folder for your activation email. Confirm your email address before signing in. If a link is expired or no longer works, use the resend option on the registration page and follow the newest email received. Password recovery and email verification are separate steps.

Orders and content access

Check that you are using the same account as the purchase and that the order has completed. Include your order reference when reporting missing access or a payment issue. Do not send a second payment solely because a confirmation email has not arrived.

Cancellations, refunds and complaints

State whether you are reporting a technical problem, requesting cancellation or asking for a refund, and explain the reason. Requests are assessed under the terms agreed for the order and any applicable consumer rights. For a complaint, include the relevant dates, earlier correspondence and the resolution you are seeking.

Scope of support

Support covers the Shadow Patterns service and its educational products. It is not an emergency trading service and does not provide instructions for managing an open position. For execution, margin, withdrawals or security issues on a brokerage account, contact the relevant broker directly.